At The Ordinary BD, we want to make sure your order reaches you correctly and in good condition.
Refund Eligibility
A refund may be requested only in the following situations:
You received an incorrect product.
The product arrived damaged.
One or more products from your order are missing.
We are unable to deliver your order.
Refund requests for reasons other than those listed above may not be accepted.
Refund Request Time
If you receive an incorrect, damaged, or incomplete order, please contact us after receiving the parcel and provide the necessary order details and supporting photos or videos if required.
Once your refund request is reviewed and approved, the refund process may take approximately 3–7 business days.
Refund Processing Time
After approval, refunds are generally completed within 3–7 business days. The exact time may vary depending on the payment method, bank, or payment provider.
Important
Please check your parcel and products carefully after receiving your order. We recommend contacting us as soon as possible if there is any issue with your delivery.
For any refund-related questions, please contact our customer support team.
A universal serum for blemish-prone skin that smooths, brightens, and supports. Our Niacinamide 10% + Zinc 1% formula is a water-based serum that boosts skin brightness, improves skin smoothness and reinforces the skin barrier over time. It contains a high 10% concentration of Niacinamide...
Multi-Peptide Serum for Hair Density is a concentrated leave-in formula designed to support the scalp and give you thicker, denser, fuller-looking hair. The formula is lightweight and offers a combination of peptide technologies alongside a series of plant-based extracts. Multi-Peptide Serum for Hair Density...
An effective two-serum routine for targeting dark spots, post-acne marks, uneven skin tone, and blemish-prone skin. The Dark Spot Correcting Combo combines Niacinamide 10% + Zinc 1% and Alpha Arbutin 2% + HA to support clearer, brighter, and more even-looking skin. Alpha Arbutin 2%...
