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At The Ordinary BD, we respect your privacy and are committed to protecting your personal information.
When you visit our website, place an order, or contact us, we may collect information such as:
Your name
Phone number
Email address
Delivery address
Order and purchase details
Payment-related information
Information you provide when contacting customer support
Basic website usage information such as browser, device, and IP address
We may use your information to:
Process and deliver your orders
Contact you regarding your order
Provide customer support
Process payments, refunds, or order-related requests
Improve our website, products, and services
Send promotional messages or offers where permitted
Help prevent fraud or misuse of our services
Payments may be processed through third-party payment providers. We do not normally store your complete card or sensitive payment information directly on our website.
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website performance, and support advertising or analytics.
You may control or disable cookies through your browser settings, although some website features may not work properly as a result.
We do not sell your personal information.
We may share necessary information with trusted service providers such as:
Courier and delivery companies
Payment providers
Website hosting providers
Analytics and advertising platforms
Other service providers required to operate our business
These providers may only receive information necessary to perform their services.
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee complete security.
We may keep your information for as long as reasonably necessary to process orders, provide support, maintain business records, comply with legal obligations, and resolve disputes.
You may contact us if you would like to:
Update or correct your personal information
Ask questions about how your information is used
Request removal of certain personal information where applicable
Stop receiving promotional communications
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
We may update this Privacy Policy from time to time. Any changes will be published on this page.
If you have any questions about this Privacy Policy or how your information is handled, please contact The Ordinary BD through our official customer support channels.
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